Frequently Asked Questions

What is the type of delivery?

Standard deliveries are made to a relay point.

What are the shipping times for your products?

We take 2-4 days to process your order and then 2-3 days to deliver it to you.

Do you ship worldwide?

We deliver throughout Europe.

Where do we ship your product from?

Our offices are located in Montpellier, France.

Do you provide tracking/product tracking information?

Yes, within 24 hours of your order you will receive a tracking email.

Some items are missing from my order, what's going on?

We are sorry to hear that. Just email us a photo at the time of delivery of what you received to berenger.vaysse@gmail.com and we'll do our best to find a solution.

​

I received a damaged item. What can I do?

We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: berenger.vaysse@gmail.com and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in Montpellier, France.

​

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes shipping may have unforeseen. However, you can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or would like to inquire about tracking it, please contact us by email at: berenger.vaysse@gmail.com.

Do you have a refund policy?

We do our best to resolve any issues our customers may have with their items online. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 14 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy refund policy link.